Pronovias Collection of wedding and cocktail dresses
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Return & Cancellation

Dear Customer:

Before returning items to us, please read and follow our sincere instructions below. We'll appreciate your carefully reading on our return policy and making sure that all criteria are met before mailing any items back to us.

This return policy is applicable to all items in our site except those specially marked.

My store at your service!

Before shipping out, we'll check every detail of the product for you ,make sure that the related accessories are included. Our QC team tests products you ordered are functioning correctly before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line.

Cancellation Policy

Order Cancellations

We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses are made to order, and once the creation process has begun the materials cannot be reused. The good news is that after placing your order, there is still time to make up your mind. Please refer to our cancellation policy below for details.

Our Cancellations Policy

Orders canceled within 12 hours of payment confirmed will be eligible for you to get a full refund.
Orders canceled 1 day after payment confirmed will be eligible for a partial refund consisting of the full shipping cost and 80% of the product purchase price.
Orders canceled 2 days after payment confirmed will be eligible for a partial refund consisting of the full shipping cost and 60% of the product purchase price.
After 2 days of payment confirmed, your order can NOT be cancelled any more. We can only refund the full shipping cost!

Actions

Payment Methods

Time Frames

Amount Refunded

Product Price

Shipping Cost

Cancellation

Master Card

within 12 hours of order confirmation

Full Refund

within 24 hours of order confirmation

80%

100%

within 48 hours of order confirmation

60%

100%

Visa Card

within 12 hours of order confirmation

90%

100%

within 24 hours of order confirmation

80%

100%

within 48 hours of order confirmation

60%

100%

Paypal

within 48 hours of order confirmation

Full Refund

Note: After 2 days of payment confirmed, your order can NOT be cancelled any more. We can only refund the full shipping cost!

Return Policy

Returning For Replacement or Refund

Upon the package's arrival, we encourage you to try it/them on as soon as possible without removing the tags, altering, or washing it/them. If you are returning or exchanging dresses or accessories, please make sure they are in their original condition –unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.

If the dresses are not in their original condition, we may charge higher processing fee to cover our lose.

Your order may not be refundable if the dresses turn out to be impossible to be resold!

Please use post mail instead of express delivery to return the items to save your shipping cost and avoid tax in our side.

Defective, Damaged or Misshipped Items

Please check the package contents before signing. You can get a refund of the full purchase price plus shipping costs for defective, damaged or mis-shipped items. If your items were damaged during delivery, we suggest you to take photos or video and get a "Proof of Damage" documentation from the delivery carrier. Quality problem can be defined as obvious quality defects, then no following of customization requirement and size deviation from the posted size criteria.

Sizing or Fitting Issues

Before ordering a dress, please make sure to give us the exact size measurement. Click here for Size guide.The finished gown may vary by approximately one(1) inch in either direction of the specified measurements.

For the dispute on size deviation, please take some photographs of the merchandise by laying it on the ground and place a tape ruler to measure out the problem. You shall submit the photographs to belovedweddingdress@outlook.com and we'll have the designated personnel to take the dispute and offer a reply within 24 hours.

Dress is not the size you ordered

If the dress's size differs from the specifications you ordered by more than one inch, we encourage you to find a local tailor to make adjustments, and we will gladly cover up to 100% but no more than $60 of the product price as the tailoring cost. If you choose this option, we require the copy of the receipt from your tailor when you request reimbursement.

Dress is the size you ordered but does not fit

Considering the uniqueness of the product in the event of Custom Made, dresses following the specifications you ordered cannot be returned or exchanged. But we attach an fabric in the seams of your dress, you can make minor adjustments at a local tailor of which we won't cover the cost. Please note: if your order specifications differ too much from the final sizing request, resizing may not be possible.

If you're sure that you get a dress which is not tailored by the specification of your order, please take some photos of the merchandise by laying it on the ground and place a tape ruler to measure out the problem. You shall submit the photographs to belovedweddingdress@outlook.com  and we'll have the designated personnel to take the dispute and offer a reply within 24 hours. Generally we will provide a full refund or exchange for a right one for you! If the dress you ordered is an in-stock one, we can accept the dress return if it can not fit you well.But we should charge the shipping cost ( vary from $15 to $40 )and a restocking processing fee of 20% of the payment from your side. So we kindly remind you to choose the right size of the dress when ordering!

Color Mismatch

The settings of your computer screen may alter the color of the pictures shown on My store. Slight color mismatches between the color of your dress and the color shown on screen may not mean that the dress is defective or mis-shipped. And the pictures in the page are only for reference, the color can not be 100% the same, we can only assure 90% similarity with the models. However, if you are confident that you have received the item in a wrong color, please provide the photos as a proof and contact us to ask for a full refund or dress exchange.

Overdue Products

If your order cannot be shipped by the time originally stated, our customer service will offer you the option of keeping or canceling your order. You can choose to get a full refund, or keep the order and get a 30% reimbursement upon delivery.

***The overdue problems occurred by carrier are not refundable or exchangeable.

Return Process

***We do NOT accept any return or exchange without rational reasons, except those with quality, size or color problem.

1) Finish and send a return request to belovedweddingdress@outlook.com within 7 days after you received the package. It should include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service.

2) Once Customer Service approves your request, our address will be attached in the confirmation email, please send the item with the completed Product Return Form back to us as soon as possible.

3) Once we received your item, your return will be processed in 3 to 5 business days. After our confirmation of your return, please allow up to two billing cycles(Less than 30 days) for it to be credited to your account. Items returned in unacceptable condition will not be processed as refunds and cannot be shipped back to you.

I have read, understood, and accepted the conditions of the return.

ID:__________

Order #___________

Date:_____________

Item ID #

Size

Color

Return Reason

Credit or Exchange

 

 

 

 

 

 

 

 

 

 

If Exchange, desired item back (Item ID, Size ,Color)

Item ID #

Size

Color